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Home » Individuals and Families » Carer Information

Carer Information


What is a Carer?

A carer is someone who helps and supports a family member or friend who needs assistance. This may be a frail older person, an adult or child with a disability, a person with a chronic or mental illness or someone recovering after a long illness or accident. Carers are common in families affected by genetic conditions.

Being a carer can impact upon many parts of a person's life, and often additional support can be required. Sometimes it can be hard to know where to start.

Carer's Victoria have compiled some facts about carers, including the challenges and the rewards.


Where Can I Get Help?


Carer's Victoria

Carer's Victoria provide a range of services and support for all family carers. For information about what services they can provide, take a look at their brochure, or call their Carer Advisory Line on 1800 242 636.

Department of Human Services 

The Department of Human Services (DHS) Intake and Response Service  provides information about supports and services and can also provide assistance with planning and short-term support to people with disabilities, their families and carers in their local area. They can be contacted on 1800 783 783.


Centrelink can also be contacted for information and access to entitlements including Carers Allowance, Carer Payment or Sickness and Disability Benefits. Phone 13 27 17.

Department of Health  

The Department of Health also have a range of fact sheets that can be accessed on their website, including Taking Care of Yourself, and Loss and Grief.

Commonwealth Respite and Carelink Centre 

The Commonwealth Respite and Carelink Centre  provide free and confidential information on support services available locally, interstate or anywhere around Australia and can be contacted on 1800 052 222.

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